Privacy Policy

Last Updated: September 29, 2025

At Strata Trading, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://stratatrading.io or purchase our products. Please read this policy carefully.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website or products.

1.1 Information You Provide

• Contact Information: Name, email address, billing address.
• Payment Information: Credit card details, billing information (processed securely by our third-party payment processor; we do not store full credit card numbers).
• Account Information: Username, password, license keys.
• Support Communications: Information you provide when contacting us for support, including email content, attachments, and order details.

1.2 Automatically Collected Information

• Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URL.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. See Section 5 for details.
• Device Information: Device type, screen resolution, and other technical information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process purchases, activate licenses, and deliver products.
• Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance.
• Account Management: To create and manage your account, including license activation and verification.
• Communication: To send order confirmations, product updates, security alerts, and support messages.
• Analytics and Improvement: To analyze website usage, improve our products, and enhance user experience.
• Marketing: To send promotional emails, newsletters, and product announcements (you may opt out at any time).
• Legal Compliance: To comply with legal obligations, enforce our Terms and Conditions, and protect our rights.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

3.1 Service Providers

We work with third-party service providers who assist us with:

• Payment Processing: Secure processing of credit card transactions (e.g., Stripe, PayPal).
• Email Services: Sending transactional and marketing emails (e.g., email service providers).
• Hosting and Infrastructure: Website hosting, cloud storage, and CDN services.
• Analytics: Website traffic analysis and user behavior tracking (e.g., Google Analytics).

These providers are contractually obligated to use your information only for the purposes we specify and to protect your data.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to:

• Comply with legal obligations.
• Protect the rights, property, or safety of Strata Trading, our users, or the public.
• Prevent fraud, security breaches, or illegal activity.

3.3 Business Transfers

If Strata Trading is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and provide options regarding your data.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained for the lifetime of your license or until you request deletion.
• Transaction Records: Retained for accounting, tax, and legal compliance purposes (typically 7 years).
• Support Communications: Retained for as long as needed to resolve issues and provide support.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information and improve our services.

5.1 Types of Cookies

• Essential Cookies: Required for website functionality (e.g., shopping cart, login sessions).
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant ads and track campaign performance.

5.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies.
• Block third-party cookies.
• Receive notifications when cookies are set.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 General Rights

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations).
• Objection: Object to certain types of data processing (e.g., marketing communications).
• Data Portability: Request a copy of your data in a structured, machine-readable format.

6.2 Marketing Opt-Out

You may opt out of marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us at support@stratatrading.io. Note that you will still receive transactional emails (e.g., order confirmations, license updates).

6.3 Exercising Your Rights

To exercise any of these rights, contact us at support@stratatrading.io. We will respond to your request within 30 days. We may require verification of your identity before processing your request.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data (e.g., payment information, passwords).
• Secure HTTPS connections for website traffic.
• Regular security audits and vulnerability assessments.
• Restricted access to personal information (only authorized personnel).

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites or services (e.g., NinjaTrader, payment processors). We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our products and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these locations. We take steps to ensure your data is protected in accordance with this Privacy Policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: Opt out of the sale of your personal information (we do not sell personal information).
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at support@stratatrading.io or call us (if applicable).

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access, rectify, erase, and restrict processing of your data.
• Right to data portability.
• Right to object to processing.
• Right to withdraw consent.
• Right to lodge a complaint with a supervisory authority.

We process your personal information based on the following legal bases:

• Contract Performance: To fulfill our obligations under the purchase agreement.
• Legitimate Interests: To improve our services, prevent fraud, and ensure security.
• Consent: Where you have provided explicit consent (e.g., marketing communications).
• Legal Obligation: To comply with applicable laws and regulations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@stratatrading.io
• Website: https://stratatrading.io

By using Strata Trading products and services, you acknowledge that you have read and understood this Privacy Policy.