Frequently Asked Questions

What is your refund policy?

10-Day Money-Back Guarantee. We offer a full refund within 10 days of purchase, no questions asked. If StrataLevels doesn't meet your expectations, simply contact support@stratatrading.io with your order details for a complete refund. Risk-free.

What is StrataLevels?

StrataLevels is a NinjaTrader 8 levels indicator with multi‑timeframe Support/Resistance, strength scoring, Prior Day OHLC, Pre‑Market and Overnight levels. The Pro tier adds Initial Balance (IB) and POC/Value Area with crisp SharpDX rendering and polished labels.

Does it deduplicate overlapping S/R lines?

Yes. When multiple timeframes produce a level at the same tick price, the strongest level wins. Ties break by higher touch count; if still tied, resistance is preferred over support. Labels are also deduplicated.

Will this work on futures, stocks, and FX?

Yes. StrataLevels runs on NinjaTrader 8 across futures, stocks, and FX. It's exchange‑time aware for smooth CME futures session handling.

What license do I get?

A one‑time purchase with a lifetime license for a single user. Your license automatically activates on the first computer you use it on. If you need to transfer to a different computer, contact support@stratatrading.io.